Evolution Fitness Equipment operates with a central mission: to empower customers in achieving their unique fitness aspirations. We recognise that each individual approaches fitness with distinct training methods, environmental considerations, personal goals, and expectations. Consequently, we firmly believe that the selection of appropriate exercise equipment is as vital as proper technique and consistent effort in realising these goals. With over three decades of collective knowledge within the fitness equipment market, we position ourselves as a reliable source of expertise. Our inventory encompasses a diverse range of cutting-edge strength training, cardiovascular machines, and boxing equipment, sourced from leading brands in the industry. Beyond product sales, we offer a comprehensive suite of services, including equipment delivery and installation, as well as ongoing service and support, which extends to on-location maintenance. Our commitment to providing end-to-end solutions underscores a customer-centric philosophy, where understanding and catering to individual needs is paramount. Our extensive experience within the market suggests a deep understanding of both product quality and customer requirements, fostering confidence in the guidance and equipment we provide. By offering a full spectrum of services, we aim to establish lasting partnerships with our customers, supporting their fitness journeys beyond the initial purchase.

We are confident in our competitive pricing strategy, believing that we offer the most competitive advertised prices in Australia. However, if you find an identical in-stock item advertised at a lower price elsewhere, we invite you to submit an email with the relevant details and a copy of the quote to hello@evolutionfitnessequipment.com.au. This indicates a willingness to consider price matching under specific conditions. The requirement for a cheaper, in-stock, advertised item, along with the need for supporting documentation, ensures a structured process for evaluating price match requests.

The Terms and Conditions of our website include an extensive disclaimer that outlines our limitations of liability. This disclaimer states that we do not provide any representations or warranties, either express or implied, regarding the accuracy and completeness of the information presented on our website or the suitability of our products for a particular purpose. Furthermore, we explicitly state that we will not be liable for various types of damages, including those arising from product liability, personal injury, or negligence resulting from the use of the goods or services we supply. We also specify that we do not warrant that our website, its information, or the products offered will meet the specific requirements of individual customers. This comprehensive disclaimer indicates that our liability is limited in several key areas concerning website use and product performance. You are therefore responsible for assessing the suitability of products for your needs.

You can contact us through various methods. For immediate assistance or to discuss specific inquiries, you can email us at hello@evolutionfitnessequipment.com.au. For general inquiries or to submit detailed requests in writing, you can use the contact form available on our website at Contact page. For service and repair specific requests, a dedicated Service Request Form can be found here. For price matching inquiries, you should email hello@evolutionfitnessequipment.com.au. Local customers who prefer to visit us in person can find our showroom address via this link: (https://maps.app.goo.gl/NcsSxFRavxUVRvnW6). Providing these multiple contact options ensures that you can easily reach us through your preferred communication channel for different types of inquiries.

We accommodate various payment preferences, accepting cash, credit cards, and interest-free finance options. This array of choices aims to provide flexibility and convenience for you with different financial situations and preferences. You may prefer the immediacy of paying with cash or a credit card, or you might find the option of interest-free finance more suitable for managing your budgets.

Yes, we provide interest-free finance through partnerships with several reputable providers, including Afterpay, and Zippay. The interest-free periods offered range from 3 months to 24 months, with the specific terms being dependent on the particular equipment being purchased and the total purchase amount. This collaboration with multiple well-established finance companies offers you a greater selection of plans and potentially increases your likelihood of approval. The flexibility in repayment terms, spanning from a few months to two years, allows you to select a duration that best aligns with your financial capacity and the cost of the equipment. However, it is important to note that the availability of interest-free finance may not extend to all products in our inventory. If you require assistance in identifying the most appropriate finance option for your needs, you are encouraged to contact us directly at hello@evolutionfitnessequipment.com.au. This product-specific approach to financing suggests that we tailor our offerings based on factors such as product value and potential profit margins.

We indicate the availability of Openpay as a payment option, as evidenced by the display of the Openpay logo on our website. Openpay is recognised as a "buy now, pay later" service. This type of service allows you to acquire your desired fitness equipment immediately while distributing the cost over a series of scheduled instalments. While our website confirms the acceptance of Openpay, specific details regarding the terms, conditions, and repayment schedules associated with this option are not explicitly provided on this page. If you are interested in utilising Openpay for your purchases, you will likely need to seek further information by contacting us (e.g., via hello@evolutionfitnessequipment.com.au) or by visiting our showroom. Alternatively, you can visit the Openpay website directly to gain a comprehensive understanding of their general terms and conditions.

We take the security of your payment information very seriously. We use industry-standard practices, including secure payment gateways and encryption technologies, to protect your sensitive financial data during online transactions. This is fundamental to building and maintaining your trust in our online platform. We are committed to ensuring the safety of your transactions.

The cost of shipping is not included in our listed product prices. To provide you with accurate shipping costs, our website features a shipping calculator on the majority of product pages (approximately 99%). For a quote on a single item, you simply need to enter your postcode. If you wish to purchase multiple items, we recommend adding all desired products to the shopping cart, where a shipping calculator is available at the checkout to provide a comprehensive freight quote. In some instances, we may offer free shipping on specific products as part of limited-time promotional campaigns, which will be indicated by a "FREE SHIPPING" icon on the respective product page. Additionally, members of our EFE loyalty programme located in the Melbourne Metro area may be eligible for free shipping on box stock orders exceeding $1800 (this applies to Sydney and Newcastle), excluding demo floor models. This benefit is automatically applied at the checkout after you log into your account. It is important to be aware that extra charges may be applicable for deliveries involving stairs, requiring a tailgate for unloading, or the handling of particularly bulky goods. The provision of a shipping calculator directly on our product pages and during checkout offers a transparent way for you to understand the shipping costs associated with your potential purchase. Our proactive approach helps avoid unexpected expenses and contributes to a more satisfactory buying experience. The potential for additional charges based on specific delivery complexities underscores the importance for you to consider your individual delivery circumstances when estimating the total cost. The loyalty programme benefit for Melbourne Metro customers with larger orders serves as an incentive for repeat business and rewards local customer loyalty.

Upon successful payment, please allow up to 48 hours for us to process your order. Following processing, the time taken for dispatch can vary depending on the location of the warehouse from which the order is being shipped, potentially taking up to 7 business days. Once the order has been scheduled with the courier company, the estimated transit time is typically between 2 to 7 business days. The actual duration of transit is influenced by both the origin and the final destination of the shipment. For deliveries to most locations on the East Coast and in Adelaide, the transit time is generally within 2 to 5 business days. Deliveries to Perth, Darwin, and Tasmania usually take between 5 to 10 business days, with the exact timeframe depending on the specific location. Once your order has been dispatched, the freight company's automated system will send an email containing tracking information to you. If you haven't received tracking details after 7 days from placing your order, please reach out to our customer service team for assistance at hello@evolutionfitnessequipment.com.au. It is also important to note that special orders or items that are not currently in stock may require a longer processing and dispatch time, potentially extending to 14 business days or even longer in exceptional circumstances. While the courier company will arrange delivery dates with you, specific delivery times on a given day cannot be guaranteed. Courier services are typically available only on Mondays to Fridays, between the hours of 9:00 am and 5:00 pm, and deliveries cannot be made outside of these standard business hours. Although a precise delivery day and time cannot be provided in advance, the tracking information and the freight company's contact details sent via email will enable you to get a better estimate of your delivery window. If a delivery attempt is unsuccessful because you are not present at the delivery address, the freight company will typically leave a notification card and return the order to their depot.

For larger items, we employ a delivery method known as kerbside delivery, where the delivery is made to the front entry of your premises at ground level. This process involves the courier bringing the package to your specified address, unloading it using a lift gate (if available/required), lowering it to the ground, and then moving it onto the footpath or driveway. Depending on the size or the quantity of items in an order, some deliveries may be made on a pallet or skid. For items that weigh over 25 kilograms, you may be required to assist the delivery driver with the unloading process. There are restrictions on deliveries to PO boxes; only small items that do not exceed dimensions of 40cm x 40cm x 40cm and weigh no more than 25kg can be shipped to a PO box address. Clearly defining the kerbside delivery method ensures that you understand the level of service provided for large equipment and that you need to be prepared to handle the item beyond the kerb. Informing you about the potential need to assist with unloading heavier items allows you to make necessary arrangements. Similarly, outlining the limitations for PO box deliveries helps manage expectations if you only have a PO box address.

Yes, there are certain restrictions regarding our deliveries. Courier services are available only during standard business hours, from Monday to Friday, between 9:00 am and 5:00 pm, and deliveries cannot be scheduled outside of these times. As previously mentioned, deliveries to PO boxes are restricted to smaller items. We are not liable for any damages that may occur to your property or premises during the delivery or installation process, and the delivery driver is under no obligation to take the delivery inside your premises. If you miss a scheduled delivery because you are not at home, you may be required to either pick up your order directly from the freight company's depot or arrange for a re-delivery, which may incur an additional fee ranging from $20 to $50 depending on the size of the order. Furthermore, we will not be held responsible for any loss or damage to goods if you did not select transport insurance during the checkout process. Clearly communicating the limited delivery window helps you plan accordingly to receive your orders. Explicitly stating our lack of liability for property damage and the driver's obligation regarding inside delivery sets clear expectations for you. Informing you about the potential consequences and costs associated with missed deliveries emphasises the importance of being present during the agreed delivery time. Highlighting the importance of transport insurance encourages you to consider this option for added protection against potential loss or damage during transit.

To place an order with us, you can typically browse the available products on our website, add your desired items to the shopping cart, and then proceed to the checkout process. During checkout, you will be prompted to enter your shipping details, select a preferred payment method, and review your order before final confirmation. Once the order is confirmed and payment is processed, an order confirmation email will be sent to the provided email address.

Yes, once your order has been successfully placed with us, an email confirmation will be automatically sent to your provided email address. If you do not see the confirmation email in your inbox, we advise checking your spam or junk mail folders, as it may have been filtered there. This automated confirmation serves as an immediate acknowledgement that your order has been received and is being processed. This troubleshooting tip helps if you don't immediately see your confirmation email.

Yes, we offer a Click and Collect service. If you choose this option, you will receive a notification via email and an SMS message (if you have opted in to receive SMS notifications) from us when your order is ready for pickup. To collect your order, you will need to present valid photo identification and your order confirmation number from us. This notification system ensures that you are informed when your order is prepared and ready for collection at your convenience from our store. Specifying the required identification ensures a secure and accurate handover of the order to you.

Our general policy is that we do not typically offer refunds for purchases made due to a change of mind. However, in certain circumstances, we may offer a credit or an exchange for the purchased items, but this is solely at our discretion. Please understand that this means returns for reasons other than product defects are not guaranteed. While at our discretion, the possibility of a credit or exchange provides some flexibility.

To be considered for a potential credit or exchange, you must contact us within 7 days of the delivery of your equipment. The item being considered for return or exchange must not be damaged or misused in any way and should be in a condition that is suitable for resale. If the returned item does not meet these criteria, you may not be eligible for a full credit or exchange. Additionally, all items must be returned in their original packaging and must be suitably packed to ensure their safe arrival back to us. The items must be returned to the original place of purchase or dispatch, and the original proof of purchase must be presented. This return policy is valid only for the original purchaser of the equipment. Before returning any goods, you are required to contact us to arrange for a return authorisation. The strict 7-day timeframe for contacting us emphasises the need for you to act promptly if you wish to request a return or exchange. The detailed requirements regarding the condition of the product and its packaging underscore our need to ensure that any returned items can be resold. The requirement for a return authorisation helps us manage the returns process effectively and prevent unauthorised returns.

If you wish to explore the possibility of a credit or exchange, please contact us within 7 days of your equipment delivery to discuss your situation and potentially receive a store credit voucher for an exchange or a future purchase. The responsibility for returning the product rests with you. You have the option of either bringing the item back to one of our Distribution Centres or posting it back to us at your own expense. If a return is approved, the resolution will likely be in the form of a store credit voucher for future purchases, aligning with our general "no refunds for change of mind" policy.

Yes, a restocking fee of 15% will be applied to any returns that are accepted. This fee is intended to cover the costs associated with picking the original order, repacking the returned items, and returning them to the shelf for potential resale. The 15% restocking fee is calculated based on the original invoice price of the returned items. Please be aware that this fee represents a significant cost if you are considering a discretionary return. This fee helps discourage unnecessary returns and offsets the operational costs involved in processing them.

There are several exclusions to our return policy. Credits and refunds will not be offered for any costs associated with the initial shipping, delivery, or delivery and installation of the equipment. If you request a replacement or an exchange for an item, you will be responsible for the charges related to the reshipping, redelivery, or redelivery and installation of the new item. Furthermore, credits will not be provided for any merchandise if more than 7 days have passed since the date of purchase. Additionally, credits or refunds are not offered on any shipping charges incurred. Finally, all sales of supplements are considered final and cannot be returned or exchanged under any circumstances. These exclusions clarify which costs and product categories are not eligible for return or credit. Service costs like shipping and installation are non-refundable as these services are rendered regardless of whether the product is ultimately kept. You will bear the cost of reshipping for exchanges. The strict 7-day timeframe reinforces the need for your prompt action regarding any potential return or exchange. Our final sale policy on supplements is due to health and safety considerations.

If your order arrives in a damaged condition, please contact our Customer Service Team as soon as possible at hello@evolutionfitnessequipment.com.au to discuss the available options for resolving the issue. Prompt communication is crucial in such situations to allow us to assess the damage and determine the most appropriate course of action, which may include arranging for a replacement, a repair, or another suitable solution.

In the event that goods purchased from us are found to be faulty, the handling of these goods will be in accordance with the terms and conditions of the manufacturer's warranty that applies to the specific product. For any claims related to faulty goods under warranty, you will be required to provide a copy of your original purchase receipt. This ensures that claims are processed according to the established warranty guidelines and that you can provide proof of purchase.

We place a strong emphasis on providing customer service that extends beyond the initial purchase, recognising the importance of having appropriate warranty provisions in place. We actively monitor the quality of our product range with the aim of minimising the occurrence of warranty-related issues. However, we acknowledge that equipment may occasionally experience failures. In such instances, we assure you that we are readily available to provide assistance with warranty claims. Furthermore, we maintain oversight of our warranty service providers to ensure that any issues are addressed in a timely and professional manner. While the specific details regarding the scope and duration of the warranties offered on our products are not explicitly detailed here, our statements indicate our commitment to supporting you with warranty-related concerns.

If you require assistance with a warranty claim, you are encouraged to contact us by emailing hello@evolutionfitnessequipment.com.au to discuss your specific needs. Alternatively, you can initiate a warranty claim by completing and submitting an online form available on our website. Our online Warranty Request Form requires you to provide detailed information to facilitate the claim process. This information includes the type of support needed (Service Request, Spare Parts Request, or Quote Request), the name of the facility, the contact person's details (name, email, phone number, and full address), the brand and model or SKU number of the equipment, the type of screen (if applicable to cardio equipment), the serial number(s) of the equipment, a description of the issue (with predefined options and a field for additional details), the date of purchase, the operational status of the equipment, the type of equipment, and any other relevant information. You also have the option to upload supporting files, such as images or documents, related to the issue. Offering multiple avenues for initiating a warranty claim, such as via email and an online form, provides convenience for you. The detailed information required in the warranty request form ensures that we receive all the necessary details to efficiently process and address your claim.

Yes, we do offer service and repair options for the equipment we sell. We emphasise that regular maintenance is crucial for ensuring the longevity and optimal performance of fitness equipment. We specialise in the repair, service, and maintenance of a wide range of fitness equipment, including exercise bikes, rowing machines, steppers, cross trainers, treadmills, and strength equipment. We provide support for our entire range of both home and commercial-grade industrial fitness equipment. This availability of service and repair options provides valuable support to you beyond the initial purchase. The broad range of equipment we service makes us a convenient point of contact for various maintenance and repair needs.

We offer onsite servicing options throughout Australia, including major metropolitan areas like Melbourne and Sydney, as well as rural locations. Our service team is fully insured and holds test and tag certification, ensuring that all equipment servicing is conducted safely and in compliance with Australian standards (AS 3760:2010). We utilise Australian standard approved parts in our repairs to ensure optimal performance and reliability of the serviced equipment. To request a service or repair, you can either email us directly at hello@evolutionfitnessequipment.com.au or complete the service request form available on our website. The service request form requires similar detailed information as the warranty request form, including contact details, equipment information (brand, model, serial number), a description of the issue, and the date of purchase. Offering nationwide onsite servicing provides a convenient solution if you have difficulty transporting large fitness equipment. The qualifications of our service team and the use of approved parts assure you of a professional and reliable service. Providing multiple methods for requesting service, via email or an online form, makes the process accessible to you.

This FAQ does not explicitly state the costs associated with product servicing and repairs we offer. We recommend you contact us directly, either by emailing hello@evolutionfitnessequipment.com.au or by filling out the service request form on our website, to discuss your specific service and repair needs and to obtain a personalised quote. The cost of service and repairs is likely to vary depending on factors such as the type of equipment, the nature of the problem, and your location.

You can contact us for service and repair inquiries through several channels. You can email us at hello@evolutionfitnessequipment.com.au. Alternatively, you can complete the Service Request Form, which is available on the (Service & Repairs) page of our website. For general inquiries that are not specifically related to service and repairs, you can also use the contact form available on our Contact page. Providing multiple contact options ensures that you can reach out through your preferred method for different types of inquiries.

Yes, we emphasise the importance of regular maintenance for keeping fitness equipment in optimal condition and offer services to support this need. If you are seeking more information about the maintenance services we offer, you are directed to the (Service & Repairs) page on our website. This highlights our commitment to the long-term care and performance of the equipment we sell.